Faq- Frequently asked questions

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1WHAT IS ZIPPER INTEGRATED CABLING?

Zipbud's patented Zipper Integrated Cabling is created by individually bonding zipper teeth onto durable braided nylon cabling. This new cabling is nearly impossible to tangle yet still maintains the flexibility of standard cabling.

2HOW DO I USE THE IN-LINE MICROPHONE/REMOTE?

Phone Calls: When you receive a call, click the primary button located on the microphone once to answer the call and click it once more to hang up. You can also long-press the primary button to activate voice controls on enabled devices.

Music: While listening to music on your mp3 player, click the primary button once to play/pause your music and double click the primary button to skip songs. On the 3-button Mic/Remote you may also adjust volume with the up/down buttons located on the top or bottom of the Mic/Remote controls.

3WHAT SHOULD I DO IF MY ZIPBUDS ARE MAKING EXCESSIVE NOISE?

All in-ear earphones will create noise when they are making contact with your ears and additional surfaces. This is normal. We have a few suggestions to minimize this..

  • You can run the Zipper Cabling underneath your shirt.
  • Zipbuds have additional braided nylon cabling at the top. This allows you to run the cable behind your ear to alleviate weight and noise. Please follow this diagram:

4HOW DO I KNOW IF THE EAR TIP HAS MADE A GOOD SEAL INSIDE OF MY EAR?

When a good seal has been made, exterior noise should be considerably reduced and your own voice will seem louder. Creating a good seal will allow you to enjoy music at a lower volume while still maintaining an immersive listening experience.

5CAN IN-EAR EARPHONES DAMAGE MY HEARING?

There is a certain level of risk associated with any kind of high volume listening. As stated previously, creating a good seal will allow you to enjoy your music without turning the volume to a high level. Always begin listening to your music at a low level and turn it up gradually to an enjoyable and comfortable level. Most smartphone devices offer volume limiting within the settings or options on your device. We recommend that you utilize these settings to assure your volume is limited to a safe level.

6HOW DURABLE ARE ZIPBUDS EARPHONES?

Zipbuds, LLC always selects the highest quality materials when producing its audio products. Every set of Zipbuds Earphones is subjected to intensive quality testing before it is packaged and shipped. If you feel your set of Zipbuds is below your own standard of quality, please contact Zipbuds Customer Care at Info@Zipbuds.com. We promise to do everything in our power to rectify your issue in a quick and friendly manner.

7WHY DO ZIPBUDS EARPHONES COME WITH THREE DIFFERENT EAR TIP SIZES?

Zipbuds Earphones are designed to fit inside the ear canal. Since ear canal measurements vary from person to person, DGA has included different ear tip sizes so you can select the one that fits you the best.

8HOW DO I KNOW WHICH EAR TIP SIZE IS RIGHT FOR ME?

We recommend that you try all ear tip sizes in order to determine which one fits you most comfortably and provides the best in-ear seal. Please note that your ideal ear tip size may be different for each of your ears.

9WHAT IF I GET WAX BUILD-UP IN MY EARTIPS/EARBUDS?

Wax build-up is natural and may occur over time. To clean your Zipbuds Earphones, first remove the two ear tips from the earbuds by pulling on them gently. You can use a slightly damp cloth to wipe the earbud housing. Water or rubbing alcohol can be used to clean the silicon ear tips.

10WILL ZIPBUDS EARPHONES WORK WITH MY APPLE IPHONE?

Zipbuds Earphones are compatible with the Apple iPhone, iPad, iPod touch, iPod classic, iPod nano, iPod shuffle, and any device that has a 3.5 mm audio jack (this includes laptops and computers as well).

11WILL ZIPBUDS EARPHONES WORK WITH MY ANDROID DEVICE?

Zipbuds Earphones are compatible with most Android devices that have a 3.5 mm audio jack (this includes Tablets as well).

12 WILL ZIPBUDS EARPHONES WORK WITH MY SMARTPHONE DEVICE?

Zipbuds Earphones are compatible with most Smartphones such as Windows Mobile or Blackberry devices that have a 3.5 mm audio jack (this includes Tablets as well).

13HOW DO I OBTAIN WARRANTY SERVICE?

Please contact us using the e-mail us located in the top right corner to obtain warranty service.

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